What happens if the BioStore partner who supplied my Cashless Catering System stops paying the annual license fee to BioStore?

BioStore always places the customer first. If a partner fails to renew the annual licence on behalf of the customer then BioStore will contact the partner and advise them of the situation. If the partner still fails to renew the licence then BioStore will contact the customer and can provide for the licence to be continued directly.

BioStore will always work with the customer to ensure the continued operation of any installed system so as not to disrupt any critical services and will provide emergency support directly to the customer.

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