Visit the support website: https://support.biostore.co.uk/
In the top right of the screen select Sign In
You will be met with a sign in prompt:
Beneath the Sign in button is a Sign up option. Follow the prompts to create an account you will be sent a verification email once completed.
Once you have logged in- you can check and raise tickets by clicking your name in the top right and selecting My Activities
From here you can check any existing support requests or submit a request.
Tickets can also be raised by emailing firstname.lastname@example.org
Phone support is also available on 0194 292 9187 Option 1.